Refund policy

1. Who sells and refunds

Supporter subscriptions are sold by Armitage Labs OÜ, Tallinn, Estonia (“Creem”), as merchant of record. Creem takes the payment, issues the invoice and pays out refunds. Creem’s buyer terms, shown at checkout, also apply.

2. 14 days, no reason needed

You can ask for a full refund within 14 days of any payment: the first one and every renewal. You don’t have to give a reason. This is in addition to your statutory right of withdrawal as a consumer, never instead of it: a withdrawal under Creem’s notice leads to the same result, and you can send it to Creem or to us.

3. How to ask

Use the link in your receipt email from Creem, or open Creem’s customer portal from Settings under Account. You can also write to us at info@noosic.com from the email address you paid with, and we’ll arrange it with Creem. A line such as “I would like my payment of … refunded” is enough; the date and amount are on your receipt from Creem. No reason is needed. Refunds go back to the payment method you used, usually within 5 to 10 business days.

4. What happens after a refund

If a Supporter payment is refunded or charged back, everything that came with that payment ends at once and is removed. That is different from cancelling, where what you earned stays. It covers: Supporter access; the months it paid for, which no longer count towards Supporter tiers, and the rewards only those months reached; the monthly Nooks it paid out, as far as your Nooks balance allows; monthly drops and Supporter treasures from that period; Supporter-only items you bought in that period (the Nooks you paid for them come back to you); a founding Supporter number you received in that period; and a Supporter month you gave someone with that payment. If no earlier paid month is left, your garden goes too. If you gave someone a month with that payment, it ends for them at once; they get a note in their inbox, with no reasons and without your name unless you know each other anyway. We say so to you and to them when you give the month.

Your account, room, shelf and everything else you made on Noosic stay; only the things listed above leave your room and your character.

5. After 14 days

After 14 days a payment is usually not refunded, but you can cancel at any time and nothing more is charged: via Cancel subscription, in Settings, or in Creem’s customer portal. The extras stay until the paid period ends. If something went wrong (a double charge, a renewal you didn’t expect, a problem on our side), write to us and we’ll look at it, whenever it happened.